Privacy Policy
Effective date: 30 July 2026 · Last updated: 30 July 2026
This Privacy Policy explains how AgriPredict ("AgriPredict", "we", "us", or "our") collects, uses, shares, and protects your personal data when you use any of our platforms, mobile and web applications, USSD services, and related professional and technology services (together, the "Services"). AgriPredict is a Zambian technology company whose Services span multiple sectors, and this policy applies to all of them.
1. Who we are
For Services that AgriPredict provides for its own account, AgriPredict is the data controller responsible for your personal data. For solutions that AgriPredict builds, operates, or distributes on behalf of a client organisation — such as a waste-management utility or local authority, a cooperative, NGO, input supplier, buyer, or government programme — that organisation is typically the data controller and AgriPredict acts as its technology provider and data processor under contract. In those cases the client organisation's own privacy notice may also apply to you. AgriPredict is based in Lusaka, Zambia. For any privacy question or to exercise your rights, contact us at hello@agripredict.com.
2. Data we collect
Depending on which Services you use and your role, we may collect the following categories of personal data:
| Category | Examples |
|---|---|
| Identity & contact | First and last name, phone number, email address (if provided), and gender. |
| Government identifier | National Registration Card (NRC) number or other government ID, where required to register or verify you for a service or programme. |
| Account & customer data | Customer or account numbers, service or premises addresses, billing details, roles, and membership or programme enrolment. |
| Location & geospatial | Precise and approximate GPS location; farm field boundaries; premises, collection-point, and service-area locations; and related mapping data. |
| Financial & transaction data | Mobile-money wallet identifiers, payments, cashier and collection transactions, billing and invoices, contributions, savings, loans, and deliveries. We do not store full mobile-money PINs. |
| Operational & service records | Service history relevant to the platform you use — for example agricultural data (crops, deliveries, quality) or waste-management data (collection schedules, weigh events, service and route history). |
| Fleet & vehicle data | Vehicle registration, GPS/telematics and route tracking, driver or crew details, and weighbridge readings, where you use our fleet or weighbridge services. |
| USSD interaction data | The menu selections and inputs you make during a USSD session, and the phone number (MSISDN) associated with the session. |
| Device & technical data | Device and app identifiers, IP address, app version, and diagnostic, crash, and performance information. |
| Communications | Messages, support requests, and notifications exchanged with us or through the Services. |
We only collect data that is needed to provide the Services or that you choose to give us. You may decline to provide certain data, but some features may then be unavailable.
3. How we collect it
- Directly from you — when you register, enter data in an app, or dial our USSD codes.
- From your device and connected equipment — GPS/location (with your permission), field-boundary mapping, vehicle trackers, and weighbridge or other connected devices.
- From mobile network operators & USSD gateways — your phone number and session data.
- From payment and banking partners — transaction confirmations for payments and collections.
- From client and partner organisations — the organisation that enrols you or whose service you use (for example a waste-management utility, cooperative, supplier, buyer, or government programme) may provide data about your account or participation.
4. How we use your data
We use your personal data to:
- Provide, operate, distribute, and maintain the Services and your account;
- Register and verify users, customers, group members, and organisation staff;
- Deliver sector-specific features — for example agricultural field monitoring, weather and early-warning information, and AI advisory; and waste-management operations such as collection scheduling, cashier and billing, fleet dispatch and route management, and weighbridge processing;
- Enable payments, collections, wallets, savings, deliveries, and related financial workflows, and maintain accurate financial records;
- Communicate with you, including service messages, reminders, and support;
- Analyse and improve the Services, and produce aggregated, non-identifying insights;
- Detect, prevent, and address fraud, abuse, and security issues; and
- Comply with legal and regulatory obligations.
5. Legal bases for processing
Where data-protection law requires a legal basis, we rely on: your consent (for example for precise location or optional features); performance of a contract with you or the organisation that enrols you; our legitimate interests in operating, securing, and improving the Services; and compliance with legal obligations. You may withdraw consent at any time (see Your rights).
6. How we share data
We do not sell your personal data. We share it only as described below and with the types of parties needed to run the Services:
- Client organisations — where AgriPredict operates or distributes a platform on behalf of an organisation (for example a waste-management utility such as LISWMC, a cooperative, NGO, supplier, buyer, or government programme), we share data with that organisation as the controller or operator of the relevant service.
- Payment & banking partners — mobile-money and banking providers (for example our payments partner Lenco and mobile-money operators) to process payments and collections.
- Mobile network operators & USSD aggregators — such as MTN and Zamtel, to deliver USSD sessions and SMS.
- Technology providers — Google (for example Google Maps/Places for mapping, and Google Play services) and cloud, hosting, and infrastructure providers who process data on our behalf under contract.
- Government & regulatory authorities — including relevant municipal or local authorities, where required to deliver a public service or to comply with law.
- Professional advisers — where required to comply with law, respond to lawful requests, or protect rights, safety, and security.
- Business transfers — in connection with a merger, acquisition, or reorganisation, subject to this policy.
Service providers act as our processors and are permitted to use your data only to provide services to us.
7. Google user data & Google APIs
Where the Services use Google APIs (such as Google Maps Platform and Google Play services) or Google sign-in, we access, use, store, and share Google user data only to provide and improve user-facing features of the Services and as described in this policy. Our use of information received from Google Maps/Places is also governed by the Google Privacy Policy.
8. Data retention
We keep personal data only as long as necessary for the purposes described in this policy, including to provide the Services, maintain financial and transaction records required by law, resolve disputes, and enforce our agreements. When data is no longer needed, we delete it or irreversibly anonymise it. Retention periods vary by data type and legal requirement, and by any agreement with the client organisation on whose behalf we operate a service.
9. Security
We implement technical and organisational measures to protect your data, including encryption in transit (HTTPS/TLS) and access controls, and we encrypt sensitive data at rest where appropriate. AgriPredict's infrastructure runs on Zambian infrastructure to support data residency and sovereignty. No system is perfectly secure, but we work to protect your information and to notify you and the authorities of significant incidents where required by law.
10. International data transfers
Your data is primarily processed in Zambia. Some service providers (for example certain cloud, mapping, or communication providers) may process data in other countries. Where data is transferred internationally, we take steps to ensure it remains protected consistent with this policy and applicable law.
11. Your rights
Subject to applicable law, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; object to or restrict certain processing; withdraw consent; request a copy of your data (portability); and lodge a complaint with a data-protection authority. To exercise any of these rights, contact hello@agripredict.com. Where a client organisation is the controller of your data, we may direct your request to that organisation. We will respond within a reasonable time and may need to verify your identity first.
12. Deleting your data
You can request deletion of your account and associated personal data at any time by:
- Emailing hello@agripredict.com with the subject "Data Deletion Request"; or
- Asking the administrator of the organisation you are enrolled with, or an AgriPredict agent, to submit the request on your behalf.
We will delete or anonymise your personal data unless we (or the client organisation we act for) are required to retain certain records (for example financial transaction records) to comply with the law. Deleting your account may remove your access to the Services.
13. Children's privacy
The Services are intended for adults and for authorised representatives acting for households, customers, and organisations. We do not knowingly collect personal data directly from children under the age of 18 without appropriate consent. If you believe a child has provided us with personal data without authorisation, contact us and we will take appropriate steps to delete it.
14. Cookies & tracking
Our web platforms use strictly necessary cookies and similar technologies (for example to keep you signed in and to secure your session) and may use limited analytics to understand and improve usage. You can control cookies through your browser settings; disabling strictly necessary cookies may affect how the Services work. Our USSD service does not use cookies.
15. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Services. Your continued use of the Services after an update means you accept the revised policy.
16. Contact us
If you have questions, concerns, or requests about this Privacy Policy or your personal data, contact us:
- Email: hello@agripredict.com
- AgriPredict, Lusaka, Zambia